Privacy Policy

Last Updated : 12th December 2025

Techiora Labs Private Limited (operating under the brand name of “upGrad School of Technology”) , hereinafter "upGrad SOT," "us," "we," or "our" or "the Company" is committed to security and management of personal data, to function effectively and successfully for the benefit of our stakeholders, customers and for the community. In doing so, it is essential that people’s privacy is protected through the lawful and appropriate means for handling the personal data. Therefore, we have implemented this privacy policy (hereinafter referred to as ‘Policy’).

Applicability

This Policy applies to all Personal Data collected through the Company Systems or in connection with your use of services provided by upGrad SOT. This Policy does not apply to third-party websites or services that you may access through links on our platform.

Aim

This policy aims to protect the personal data of the various stakeholders connected to our organization. This policy is aimed at providing individuals notice of the basic principles by which the company processes the personal data of individuals (“Personal Data”) who visit, uses, deals with and/or transacts through the website, and includes guest users and browser (hereinafter ‘you’, ‘user’).

Purpose

The purpose of this policy is to describe how upGrad SOT collects, uses, and shares information about you through our online interfaces (e.g., websites, digital portals, mobile applications, tools) (collectively referred to as “Company Systems”) owned and controlled by us, including but not limited to www.sot.upgrad.com (hereinafter the "website"). This policy is also designed to provide information on how upGrad SOT ensures data security, conducts data transfers and process requests from data subjects. This policy control applies to all systems, people and processes that constitute the organization’s information systems, including board members, directors, employees and other third parties who have access to Personal Data available within upGrad SOT. We are also committed to ensure that our employees conduct themselves in line with this, and other related, policies. Where third parties process data on behalf of upGrad SOT, we endeavours to obtain assurances from such third parties that your Personal Data will be safeguarded consistently. upGrad SOT offers curated and specially designed higher education and industry-relevant certification programs online (“hereinafter individually or collectively referred to as Program”). This Privacy Policy applies to all our services unless specified otherwise.

upGrad SOT delivers curated higher-education and industry relevant certification programs (“Programs”). This Policy applies to all our services unless specified otherwise.

Information We Collect

We collect Personal Data that you voluntarily provide to us when you register, use our services, participate in assessments, contact support, or interact with the Platform. Such data may include:

Identification information (name, email, phone number, address, date of birth).
Profile information (education, work experience, goals)
Login credentials and authentication data.
Usage and device information (IP address, browser details, pages visited).
Assessment-related submissions (projects, quizzes, assignments).
Communication records (support queries, calls, messages).
Payment-related information (processed via third-party gateways).

We do not collect special or sensitive Personal Data unless required by law or with your explicit consent.

Why We Collect Your Information

We collect and/or process your Personal Data as a part of the following activities related to our Products:

Account registration, use of certain Product features, creating or taking tests, generating reports based on information collected from use of our Products.
Requesting service and support for our Products and providing such support, registering for an event, participating in an online survey, participating in discussion groups or forums.
Registering for newsletter subscriptions, customizing the content you see as per relevance.

Please do not include any personal information, personally identifiable information or sensitive personal information unless specifically requested by upGrad’s SOT as part of the registration or other applicable processes. If upGrad’s SOT determines that any information you have provided or uploaded violates the terms of this policy, upGrad’s SOT shall have the right, in its absolute discretion, to delete such information without incurring any liability.

Sources of Data Collection

Data Collected when You:

Register for various seminars, webinars or any other outreach initiatives made available by us or Educational Partner’s offline activities
Request a quote for the various products and services offered by us.
Place a feedback, complete any customer surveys circulated or interact with our customer services online.
View our services or visit our website pages on the internet.
Browse our website.
When you appear for assignments, exams or any other assessments in relation to online course.
When you avail scholarships, refunds and referrals.

Data Collected From Third Parties

We may receive Personal Data from various third-party sources, including service providers, educational partners, scholarship providers, analytics providers, recruiters, advertising partners, marketing affiliates, and other networks connected to our services. This data may include access or login details, profile pictures, or any other text or images related to your Personal Data that these third parties may hold. We may also receive information about your interactions with this platform and other websites through tracking technologies such as pixel tags. Additionally, when you access or log in to our Company Systems via third-party platforms such as Facebook, Twitter, LinkedIn, Google, or similar services, we may receive your registration information, profile updates, and other relevant data. This information may be combined with the data we collect directly through our Company Systems or added to your existing account information. Other examples of third-party sources include partner institutions, online learning platforms, payment gateways, professional networks, and public databases that help us enhance your experience or provide relevant services.

We do not collect or process any special or sensitive Personal Data.

Should we specifically require “special” or “sensitive” Personal Data in connection with one or more of the uses described below, we will request your explicit consent to use the data in accordance with this policy and/or in the ways described at the point where you were asked to disclose the data. Other legal basis for our processing of special category data may include, as permitted by applicable law, for scientific research, for employment, social security or social protection law, for reasons of substantial public interest, or as necessary for the establishment, exercise or defence of legal claims. If you voluntarily share with us or post/upload any “special” or “sensitive” Personal Data to this website for any other reason, you consent that we may use such data in accordance with applicable law and this policy. You can contact our DPO for more information about our processing of your Personal Data.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
Furthermore, we may allow third-party advertising companies (such as Facebook, Google, Twitter, Quora and Bing) to place cookies on our website. These cookies enable such companies to track your activity across various sites where they display Ads and record your activities, so they can show Ads that they consider relevant to you as you browse the Internet. These cookies store information about the content you are browsing, together with an identifier linked to your device or IP address.

How do we use cookies?

UpGrad SOT uses cookies in a range of ways to improve your experience on our website, including:

To recognize our website user and to enhance user experience when interacting with our website.
We moreover use cookies to help us to analyse the use and performance of our website and services.
We also use cookies to improve the delivery and value of various services and products offered by us.

What types of cookies do we use?

There are a few different types of cookies, however, our website uses:

Persistent Cookies. We use persistent Cookies to improve your experience of using the Sites. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you use the Sites.
Session Cookies. Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage as described above.
Analytical/Performance Cookies. Analytical cookies allow us to recognise and count the number of visitors and see how many visitors move around our website while they are using it. This helps us improve the way our website works, for example, by ensuring the users find what they are looking for.
Functionality Cookies. Functionality Cookies recognise when you return to the website. This enables the company to create greater content for you and remember your likes and dislikes and other preferences.
Targeting Cookies. Targeting Cookies records the visit to our website, the pages navigated to and the links clicked upon. It helps to formulate information relevant to the user’s area of interests.

How to manage cookies?

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. Disabling some cookies form the website, may have a negative impact and may result in some non-availability of some features.
If you want to remove previously stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent the Sites from placing further Cookies on your device unless and until you adjust your Internet browser setting as described above.
You can however obtain up-to-date information about blocking and deleting cookies via these links:

These opt-out mechanisms rely on cookies to remember your choices. If you delete your cookies, use another computer or device, or change browsers, you will need to repeat this process. In addition, opting out of interest-based ads will not opt you out of all ads, but rather only those ads that are personalized to your interests.
Where third parties process data on behalf of upGrad SOT, we endeavour to obtain assurances from such third parties that your Personal Data will be safeguarded consistently. We understand that it will be accountable for the processing, management and regulation, and storage and retention of all Personal Data held in the form of manual records and on computers.

Legal basis for processing your Personal Data

We process your Personal Data in accordance with applicable laws and with your consent where required.

Consent

We may obtain your consent to collect and use certain types of Personal Data when we are required to do so by law.
Once consent is obtained from the individual to use his or her information for those purposes, upGrad SOT has the individual's implied consent to collect or receive any supplementary information that is necessary to fulfil the same purposes. Express consent will also be obtained if, or when, a new use is identified.
Consent may also be implied where a user is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, and the client, customer, member does not opt-out.
Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), individuals can withhold or withdraw their consent for upGrad SOT to use their personal information in certain ways.
Further, by using this website/ acknowledging this privacy policy / by voluntarily providing us with your Personal Data, you consent to collection, storage, and processing of your Personal Data in accordance with this privacy policy and our Terms of Service.
If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Data, we may not be able to provide you the services that can be offered on our Platform.

Advertising & Marketing

We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or if you provided us with your details and expressly consented to receiving that marketing. You may opt-out at any time through the unsubscribe link or by contacting us.
We may use your Personal Identification, Identity, Contact, Electronic and User generated Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.
We also enter into agreements with third parties to serve Ads on our behalf across the internet, social networking sites and blogs. These third parties may collect Personal Data about your visits to our platform and your interactions with our products and use this information to target advertisements for goods and services.
Where electronic direct marketing communications are being sent, you have the option to opt-out in each communication sent, and this choice will be recognised and adhered to by us.

Disclosure of Personal Data

We may share your Personal Data with:

Educational Partners for academic delivery and evaluation
Service providers assisting with operations, analytics, payment processing, marketing, customer support, or hosting.
Recruiters or hiring partners (only with your consent).
Government authorities when required by law.
Affiliates and group companies for internal business purposes.
Third parties in connection with a merger, acquisition, or business restructuring.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions. Such third parties may also collect additional information to serve you better. By submitting your details, you explicitly agree and consent to the collection of such additional information by these third parties.

In addition to the examples cited above, upGrad SOT also shares your Personal Data with:

Recipients	Category(ies) of Personal Data we share	Why we share it
Educational Partners University /Institution or company offering the course External graders Mentors	Personal Identification Data Personal Characteristics Data Contact Data User generated Data Usage data Device information Cookies	Evaluate and assess your progress and performance in the Program report on your progress in the Program enable them to issue a certificate to you on completion of the Program
Employers; Sponsors and Scholarship Providers	Personal Identification Data Personal Characteristics Data Contact Data User generated data	If you are taking a Program that is sponsored or paid for by your employer or a sponsor, or if you have availed a scholarship from a third-party scholarship provider, we may share your Personal Data and grades, evaluations or progress in the Program with your employer/sponsor/scholarship provider. This information may be shared at any time during the Program or afterwards.
Service Providers	Personal Identification Data Personal Characteristics Data Contact Data User generated data Financial Data Electronic Identification Data Data generated from inquires Marketing Data	We provide access to or share your information with operations and maintenance contractors and other third parties who perform services on our behalf strictly on confidential terms. They provide a variety of services to us, including billing, sales, marketing, test proctoring, couriers, mentoring, recruitment consulting, product content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, credit facilities, payment processing and legal services. Such third parties may also collect additional information to serve you better. By submitting your details, you explicitly agree and consent to the collection of such additional information by these third parties.
Third Parties	Personal Identification Data Personal Characteristics Data Contact Data User generated data Financial Data Electronic Identification Data Data generated from inquires Marketing Data Education and Recruitment Data Behavioural Data	we share certain Personal Data and materials with third parties including, but not limited to, service providers such as Facebook or WhatsApp in order to provide you services that you have requested or services that upGrad SOT provides in conjunction with the Programs. To arrange and provide networking activities to previous, current or potential students of upGrad SOT. May share information that can be used to directly contact you with third-party business partners, such as companies that may be offering products or services or other opportunities that may be of interest to you. To third party business partners
Recruitment Service providers Recruitment agency Potential employers	Personal Identification Data Personal Characteristics Data Contact Data User generated data Education and Recruitment Data	If you opt for any of our recruitment services or if you participate in any of our recruitment activities, we will be sharing your information with recruiters and potential employers.
Associate and Business Transfers	Personal Identification Data Personal Characteristics Data Contact Data User generated data	We share your Personal Data with our associates for business purposes. upGrad SOT may disclose and/or transfer your Personal Data to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganisation of all or substantially all of the equity, business or assets of upGrad SOT to which your Personal Data relates

Your Rights

You have the right to:

Access the Personal Data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal limitations
Object to or restrict certain processing.
Request account deactivation.
Request data portability in machine-readable format.

To exercise your rights, contact us at dpo@upgradsot.com.

Our Policy on Children's Data

You explicitly agree you are 18 years of age or older, unless represented by a parent or legal guardian, provided that where collection of any information becomes necessary for the performance of our contractual obligations, or when required under the concerned law, we shall notify you in a time-bound and appropriate manner, informing the purposes and reasons for such collection and seek your explicit consent, and where applicable, parental authorization, prior to the processing of such data. If upGard SOT determines that it is in possession of any information belonging to an individual below 18 years of age which is submitted, collected or generated in breach of the terms of this Policy, it will delete the same without any notice to the individual to whom such information belongs to.
As a general policy, upGard SOT does not engage in the collection, processing, storage, use, dissemination, and transfer of Personal Data of children.
We will take appropriate steps to delete any Personal Data of children’s that has been collected on our website without verified parental consent upon learning of the existence of such Personal Data, subject to conditions stipulated in the laws of applicable jurisdiction.

Data Security

upGrad SOT will ensure that appropriate technical and organizational measures are in place, supported by privacy impact and risk assessments, to ensure a high level of security for Personal Data, and secure environment for information held both manually and electronically.
upGrad SOT implements appropriate security measures designed to prevent unlawful or unauthorized processing of personal information and accidental loss of or damage to personal information. upGrad SOT maintains written security management policies and procedures designed to prevent, detect, contain, and correct violations of measures taken to protect the confidentiality, integrity, availability, or security of your Personal Information. These policies and procedures assign specific data security responsibilities and accountabilities to specific individuals, include a risk management program that includes periodic risk assessment and provide an adequate framework of controls that safeguard your personal information.
We also take steps to ensure that our service providers, contractors and other third parties maintain similar level of data protection measures when processing your Personal Data. While we strive to secure your Personal Data, please note that 100% security of Personal Data cannot be guaranteed and that upGrad SOT shall not be liable for any misuse or loss of Personal Data carried out by third party cloud service provider.

Retention of Personal Data

We retain your Personal Data only as long as necessary to provide our services or for legal, contractual, or business purposes. Upon request, we will delete your data subject to applicable laws.

External Links on our website

For your convenience we may provide links to sites operated by organizations other than upGrad SOT ("Third Party Sites") that we believe may be of interest to you. We are not responsible for their privacy practices, content, or data handling. Please review their privacy policies before providing any Personal Data. We do not disclose your Personal Data to these Third-Party Sites unless we have a lawful basis on which to do so. We do not endorse and are not responsible for the privacy practices of these Third-Party Sites. If you choose to click on a link to one of these Third-Party Sites, you should review the privacy policy posted on the other websites to understand how that Third-Party website collects and uses your Personal Data.
UpGrad SOT uses YouTube API Services to play YouTube videos. When a YouTube video is played, the app communicates directly with the content provider (YouTube) and not with upGrad SOT. Users of the app should be aware of the Google Privacy Policy available at https://policies.google.com/privacy, which states how YouTube treats user data. upGrad SOT does not have any record of the videos watched or any other user related YouTube API data.
We take no responsibility for the content or practices of any third-party services in the Third Party Sites.
We encourage you to carefully review the terms of services/use of any third-party services or Third Party Sites you access.

Use of this website and our Terms of Service

This website is the property of the upGrad SOT. Our Terms of Use and this Privacy Policy collectively govern the use of the Platform and the Programs offered by upGrad SOT. This Privacy Policy shall form a part of the Terms by way of reference. By using this website and the information offered herein, you indicate your acceptance of these Terms of Use.

Updates to this Policy

We may update this Policy periodically. The updated version will be posted on this page with the “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised Policy.

Data Protection Officer

The company, in accordance with the applicable laws, and all applicable rules made thereunder, has appointed a Data Protection Officer; who can be reached at the details below:

Email: dpo@upgradsot.com